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Are you talking to a Robot?

Posted by RuyM on May 16, 2018
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Cold calling may get even colder as robots take over, via AI smart home devices. Google has its robot work cut out for it.

Based on an article by, USA TODAY, Jefferson Graham Copyright 2018

In the summer, Google will begin testing its controversial new plan to have the Google Assistant smartphone app make human-sounding calls for restaurant reservations and hair-cut appointments.

In a demo this week, the technology called Duplex wowed the crowd at Google’s annual I/O conference with recordings of actual conversations between a bot and the person taking the reservation. The Google Assistant making the calls sounded eerily human, complete with “umms,” “ands” and appropriate follow-ups.

But what Google didn’t do in the demo is to tell the person on the other end that he or she was speaking to a robot.

Google Duplex is capable of carrying out sophisticated conversations and it completes the majority of its tasks fully autonomously. But when faced with a conversation the bot can’t handle, Google says it will default to a human operator.

Google says Duplex will be tested only in the United States but wouldn’t specify where they would be.

This will be a major game changer in the industry of real estate, mortgages and similar professional service industries which handle large cold call prospecting methods. In the real estate prospecting arena, Google Duplex, would be a great cost effective and improvement to any system automation. Just imagine the possibility of having your AI run through all your outbound cold call list for you and respond to inbound calls, by instantly initiating into productive conversations.

At Urban Equity Group, we are currently testing our initial AI platforms in several areas of our operations. Mainly focused on providing and extra level of service online. With AI application like Google Duplex, will just add and extra level of service and prospecting power.
One thing for sure, it will be very interesting to see all the different methods Google Duplex, could be utilized in everyday prospecting.

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